We want you to love your pair. If the size or fit isn’t right, we’ll exchange it.
Size exchange: within 7 days of delivery
You can swap for another size of the same style, or another colour or style of the same price, subject to stock. Your first exchange pickup is covered by the ₹249 shipping & exchange charge you paid at checkout.
We don’t offer returns or refunds for change of mind. Please check our Size Guide before ordering.
Conditions for an exchange
- Unworn: tried on indoors only, with clean soles.
- In the original Shoe City box, with all tags, stickers and inserts.
- Not on items marked “Final Sale”.
How to request an exchange
- Email contact@shoecity.co.in or shoecityindia@outlook.com within 7 days of delivery. Include your order number, the size or style you want, and 2–3 photos of the pair in its box.
- We’ll confirm within 24 hours on business days and arrange a courier pickup from your address.
- Your replacement ships once the returned pair reaches us and passes inspection. If the size you want is out of stock, we’ll issue store credit for the full product value.
Damaged, defective or wrong item
Email contact@shoecity.co.in or shoecityindia@outlook.com within 7 days of delivery, with photos or an unboxing video and your order number. We’ll pick it up and send a replacement, subject to availability. If we can’t replace it, we’ll refund the product price to your original payment method, or by bank transfer/UPI for COD orders, within 7 to 21 business days after we receive and check the item. The ₹249 shipping & exchange charge is refunded too.
Any concerns?
Write to contact@shoecity.co.in or shoecityindia@outlook.com, or call +91 87550 98004. We reply within 24 hours on business days.
