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Refund, Return and Exchange policy

7-day size exchange

  • If your shoes don’t fit, you can exchange them for another size or colour of the same price within 7 days of delivery.
  • Items must be unworn, clean, with tags attached and in the original Shoe City box.
  • We arrange a pickup for your first exchange on each order.

Refunds/Returns for damaged, defective or wrong items

  • If an item arrives damaged, defective or different from what you ordered, tell us within 7 days of delivery with your order number and a photo.
  • We will pick it up and send a replacement subject to availability.

What we can’t take back

  • Items that have been worn outdoors, damaged after delivery, or returned without the original box.
  • Items bought on sale, except for defects.
  • We do not offer refunds/returns for change of mind. Please use the size guide before ordering, or choose a size exchange.

How refunds are paid

  • Prepaid orders are refunded to the original payment method within 7 to 21 business days after we receive and check the item.
  • COD orders are refunded by bank transfer or UPI to the account you give us. The ₹249 shipping and exchange charge is refunded only for damaged, defective or wrong items.

How to start

Email contact@shoecity.co.in or shoecityindia@outlook.com, or call +91 87550 98004 with your order number. We reply within 24 hours on business days.